COVID-19 Information for Our Customers

Updated 13th May

Firstly we would like to thank you for your continued patience and support during this difficult time for all. As you will be aware, we took the decision to close our sites in March in the wake of the Covid-19 pandemic. Whilst the Government deemed and permitted the construction industry to continue we felt a temporary closure was necessary to enable a detailed review of how we can moderate our processes to ensure we are able to work safely and protect our communities and people.

We have worked extensively with our partners and governing bodies to ensure a robust protocol of moderated working practices is in place to enable us to operate safely on site. As a result of our review, detailed operating procedures have been established which will be implemented across all of our areas of operation. These procedures, which will be rigorously enforced, have been specifically designed to support the current government guidance and medical advice. Should the guidance change then we will of course conduct further reviews as health and safety has, and always will remain our utmost priority.

To support the return to work of housebuilders, the HBF has been working with government to develop a ‘Charter for safe working practice – Covid-19’. As a member of the Home Builders Federation we are committed in our compliance to this Charter. The charter demonstrates a commitment from housebuilders and the wider industry to safe working whilst Covid-19 remains prevalent. It also demonstrates government support for house building and sales activity and outlines the measures that should be in place. This charter is available in sales suites and you can also view it here.

Visiting us
Our developments and show homes are open by appointment only. You can easily book an appointment through our website on development pages or over the phone. We have implemented a number of measures to help protect you and the Morris team all of which will be fully explained to you when you book your appointment and you can find out more here

Re-start of construction
We have begun our phased program to return to work on sites. We have adopted a gradual return to ensure that our new protocols and procedures can be fully implemented including social distancing measures. We remain committed in providing you with the best possible service and are looking forward to helping you complete and move into your home as soon as it’s possible. Site closures has meant that inevitably we are experiencing build delays. We very much value your patience and understand whilst we will do our very best to finish your home.

Moving into your home
For Customers visiting our developments on day of completion, we have increased the frequency of our thorough cleaning processes as well as providing hand sanitisers alongside hand washing facilities and boxes of tissues. Please help protect yourself and others by washing your hands with soap and water or using hand sanitiser when you arrive and leave the development. We will complete your hand-over whilst adhering to current government guidelines for social distancing. We would like to politely request that if you feel unwell and may be experiencing Covid-19 symptoms that you make us aware prior to handover as soon as reasonably possible.

Customers living in a Morris home
In order to best protect our customers, contractors and colleagues, we have needed to limit Customer Care appointments for emergency issues only such as loss of heating, water or electricity. Following our detailed review of processes we are now able to start booking standard appointments from the 1st of June. We are working closely with our contractors and supply chain partners to be fully operational as soon as we can. Naturally due to the current circumstances and restrictions it may take some time and we would like to thank you in advance for your understanding. Our team is still here to help you and can be easily contacted either through our website, email or telephone.

Thank you for your continued support and wishing everyone good health.

Best wishes

The Morris Team