COVID-19 Information for Our Customers

Updated 5th January

Our developments are still open by appointment.

We have worked extensively with our partners and governing bodies to ensure a robust protocol of moderated working practices are in place to enable us to operate safely on site. As a result of our review, detailed operating procedures have been established which will be implemented across all of our areas of operation. These procedures, which will be rigorously enforced, have been specifically designed to support the current government guidance and medical advice. Should the guidance change then we will of course conduct further reviews as health and safety has, and always will remain our utmost priority.

To support the return to work of housebuilders, the HBF has been working with government to develop a ‘Charter for safe working practice – Covid-19’. As a member of the Home Builders Federation we are committed in our compliance to this Charter. The charter demonstrates a commitment from housebuilders and the wider industry to safe working whilst Covid-19 remains prevalent. It also demonstrates government support for house building and sales activity and outlines the measures that should be in place. This charter is available in sales suites and you can also view it here.

Visiting us
Our developments and show homes are open by appointment only. In order to enhance the safety of staff and visitors, face coverings will be required to be worn by both sales representatives and customers when moving around our Marketing Suites or in instances when customers are accompanied around a property. You can easily book an appointment through our website on development pages or over the phone. We have implemented a number of measures to help protect you and the Morris team all of which will be fully explained to you when booking your appointment and you can find out more here

Re-start of construction
We have begun our phased program to return to work on sites. We have adopted a gradual return to ensure that our new protocols and procedures can be fully implemented including social distancing measures. We remain committed in providing you with the best possible service and are looking forward to helping you complete and move into your home as soon as it’s possible. Site closures has meant that inevitably we are experiencing build delays. We very much value your patience and understand whilst we will do our very best to finish your home.

Moving into your home
For Customers visiting our developments on day of completion, we have increased the frequency of our thorough cleaning processes as well as providing hand sanitisers alongside hand washing facilities and boxes of tissues. Please help protect yourself and others by washing your hands with soap and water or using hand sanitiser when you arrive and leave the development. We will complete your hand-over whilst adhering to current government guidelines for social distancing. We would like to politely request that if you feel unwell and may be experiencing Covid-19 symptoms that you make us aware prior to handover as soon as reasonably possible.

Customers living in a Morris home
We are now able to arrange standard Customer Care appointments. Naturally due to the circumstances and restrictions it may make some time before we are fully operational which will impact appointment availability and wait times. Our detailed procedures and standards have been drawn up in accordance with guidance issued by the Government and Public Health England. Please be assured that in the event we have to change our procedures in line with any updated guidance issued, that these will be discussed with you prior to your appointment. We are currently unable to enter your home if you or any member of your household are isolating due to virus symptoms or has been advised to shield, or if you or someone in your household has returned from a country not on the governments exemption list within the last 14 days. The only exception to this, is where there is an exceptional risk to the safety of household but you must make us aware when you contact us. More information can be found here.

Thank you for your continued support and wishing everyone good health.

Best wishes

The Morris Team