Please call your local Customer Care team (Open 8:30am – 5:00pm, Monday – Friday, excluding bank holidays). Please click here to find your local Customer Care contact number.
Examples of emergencies covered by this service are loss of heating, full electrical failure (excluding individual sockets), gas problems, uncontrollable leaks, drainage blocks and locks if they present a security issue.
You were also shown the emergency contacts card and explained who to contact in the event of an emergency at your new home demonstration. You should have a copy of this in your New Home Pack but if not please speak with your Customer Care team for your local contact information.
Our office opening hours are from 8:30am to 5pm Monday to Thursday and 8:30am to 4:30pm on Friday.