Maintenance and Repairs
What are the little bumps in my plaster?
Nail pops are bumps or crescent shaped cracks in walls or ceilings.
The door inside my home isn’t closing properly what should I do?
The most common and likely cause is when wooden doors swell a little, making them hard to close.
Where can I locate my water stop tap?
During your new home demonstration, you’ll have been shown where your water stop tap is.
How do I go about fixing minor cosmetic details?
Over time, even with extra care, small things sometimes need fixing.
What do I do if there’s an issue with an appliance?
You’ll find lots of helpful advice in the manufacturers’ literature you received when moving in.
Why am I noticing condensation?
Your new home will be going through the 'drying out process'.
How do I set my central heating?
You'll be shown how to use your central heating during your New Home Demonstration.
How do I set my alarm?
You'll want to familiarise yourself with your alarm including how to set.
How do I test my smoke alarm?
It’s really important to test your smoke alarms on a regular basis.
Should I water my lawn?
Many of the trees, plants and shrubs are new, so they’ll take time to bed in.
Is it safe to go into my loft?
Your roof space has not been designed as a storage space.
How do I look after my PVCu windows?
Your New Home Pack has all the information you need to keep your homes looking shiny and new.
What are the white marks on the outside of my house?
This is called ‘efflorescence’ and is completely normal.
What is Buildmark and how does it affect me?
Your new home comes with a two year Morrris and ten year NHBC warranty.
I’ve seen some cracks in my plaster, what is this?
This is a question that we get asked from time to time and is almost always nothing to worry about.
Who’s responsible for servicing my boiler?
Your boiler should be serviced within the first 12 months after you move in.