In office hours
Out of office hours
Examples of emergencies covered by this service are loss of heating, full electrical failure (excluding individual sockets), gas problems, uncontrollable leaks, drainage blocks and locks if they present a security issue.
You were also shown the emergency contacts card and explained who to contact in the event of an emergency at your new home demonstration. You should have a copy of this in your New Home Pack but if not please speak with your customer care team for your local contact information.
If you have an emergency such as loss of heating, water or electricity and our office is closed
Please call our emergency line on 0345 307 4899.