Corporate Responsibility
Section 172 Statement
Stakeholder and reason for importance to us | How we engage with them | How we consider them in our decision making |
---|---|---|
Shareholders
Provide funding to us to facilitate business growth and generate sustainable returns. |
Our shareholders are made up of private individuals and a corporate investor, all of whom are represented on the Board. Performance information and business updates are therefore provided to shareholders at frequent Board meetings. |
Value is generated for all shareholders by delivering the strategy over the long term. By supplying comprehensive and transparent information we are able to demonstrate how the company is working towards achieving its long-term goals and hence the generation of value. |
Customers
Building new homes is the reason our business exists. It is vital we listen to our customers to ensure we build homes and develop locations that they want to live in. |
Our regional sales teams are dedicated to improving the customer experience. We also constantly investing in improving our website which provides information and other functionality to customers. |
We constantly strive to improve customer satisfaction which is independently monitored through surveys. Feedback is evaluated and used to continuously improve customer service and our product offering. |
Employees
We recognise that our employees enable us to achieve our goals and create a positive working environment. |
Regular communication at both regional and group level takes place both formally and informally to foster a supportive and inclusive workplace. |
We reward employee contributions to our success through highly competitive remuneration schemes. We also value loyalty and invest in business continuity through a number of training and apprenticeship initiatives. |
Suppliers and sub-contractors
Fostering strong relationships with our suppliers enables us to deliver high quality homes to our customers. |
Regular meetings are held both regionally and at a group level with our key suppliers to ensure they are up to date on the latest developments and expected requirements. Particular focus this year has been on educating sub-contractors on the new safety precautions put in place in response to the COVID19 pandemic. |
We recognise the importance of our suppliers and subcontractors and regularly monitor payments to ensure they are paid in accordance with contractual terms. We made a conscious decision to continue with this approach even during the period when sites were closed down as a result of the COVID-19 pandemic. |
Lenders
We are financed through a variety of sources including a term loan, revolving credit facility and development specific loans. Together with the shareholders, the lenders provide funds for future growth. |
Regular reports and other operational information is provided to the lenders to keep them informed about the relevant aspects of our business. We speak to lenders frequently to encourage a collaborative approach towards the delivery of our strategy. |
Our collective approach towards lenders enabled us to secure new funding during the year which will allow the business to continue to acquire new sites and deliver its business plan. |
Communities
We want to build communities or integrate new developments into existing communities that people are proud to call home. |
We proactively engage with local communities throughout the planning phases to understand their needs and address issues they may have. |
We aim to minimise the impact of our activities during the construction our developments. We also look to include open spaces and other amenities to augment our developments. |